Understanding Your Legal Rights Clearly
Explore valuable resources created to empower you with knowledge about legal agreements and consumer protections.
Understanding Arbitration
Discover the basics of binding arbitration and its impact on consumer rights.
Terms & Conditions Unpacked
Learn how complex contract terms affect your legal options and decisions.
Actions to Take
Some arbitration agreements include opt-out provisions, but they often require sending a letter.
Understanding Your Legal Rights
Explore clear, accessible guidance on navigating complex legal terms and your consumer rights.
What is binding arbitration in consumer agreements?
Binding arbitration is a process where disputes are resolved outside court, often limiting your ability to sue.
How can I identify hidden clauses in terms and conditions?
Look for sections labeled arbitration, waivers, or dispute resolution to spot potential hidden clauses.
Why should I be cautious about agreeing to arbitration clauses?
Arbitration clauses restrict your legal options if there is a problem, and may favor the company over the consumer. Many arbitration clauses (1) prevent you from obtaining “discovery” (the process of getting internal documents and records from the other side, which most civil lawsuits in the United States allow); (2) pick a private arbitrator that big companies repeatedly use, rather than a judge; and (3) require decisions to be made solely on written submissions or telephonically, which can deprive you of an in-person hearing where live witness testimony can be presented. In addition, in the United States, there are very few ways to appeal an arbitration result.
Where can I get help if I’m unsure about my legal rights?
Contact consumer advocacy groups or legal aid organizations for support about your specific case. SmallType is not a law firm and cannot take direct clients.
In Massachusetts, you can call in the Massachusetts Bar Association’s free and anonymous Dial-A-Lawyer hotline, available once a month on the first Wednesday of the month.
Understanding Binding Arbitration in Consumer Contracts
What Is Binding Arbitration?
Learn how arbitration clauses affect your legal options.
Consumer Rights and Arbitration
Discover your protections when agreements include arbitration.
Why It Matters
Understand the implications of agreeing to arbitration terms.
Steps to Take
Not all arbitration agreements include opt-out provisions, but if there is one, you should send an opt out right away.